Improve Practices

How do you rate your performance in software delivery? And are you confident that you’re up to speed?


Improve Practices

How do you rate your performance in software delivery? And are you confident that you’re up to speed?

Accelerate the flow of value to customers

An organisation’s ability to ship products fast and frequently depends on its software practices. While all organisations have ‘an ability’ to deliver, they’re unlikely to have the metrics that measure their performance with best practice. Through our work with over 150 New Zealand SaaS businesses, we've established those metrics and, from them, built a unique Improvement Model that can help you too. We can establish your baseline performance and help your team get up to speed too.

Typical problems we help you solve

We use our Improvement Model to benchmark the current state of your delivery capability and identify which high-value levers to pull to increase velocity and flow. Improving your software practices help address challenges such as:

  • Spending more time fixing bugs than delivering features
  • Software releases are cumbersome & slow
  • Taking too much effort & cost to onboard customers
  • Uncertainty in scaling the product for a rapidly-growing customer base

Our Improve Practices engagement is delivered in two phases:


We learn how your business and product works and the problems you face, baseline the maturity and quality of your software practices and identify the priority actions you need to take


We help you uplift your team’s ability in the software delivery practices prioritised during Discovery. It usually takes about 40-60 hours of coaching and mentoring to get you on the path to ‘excellence’

The Improvement Model

The Improvement Model is a framework for understanding the software delivery capability gap against benchmarks. The benchmarks are derived from 8 high-level measures, 35 sub-measures and 278 criteria (see our Improve Practices playbook for more detail).

The scores illustrated in the spider web diagram are based on analysis of more than 100 businesses and represent the most comprehensive performance metric for software delivery in New Zealand. The average ability score is about 50% of the highest and/or best-practice score. That’s some gap!

We think this represents a fantastic improvement opportunity for the nation’s businesses.

Change outcomes

Our experience tells us that organisations that go through the programme achieve three important outcomes:

  • Practices improve – shift up from baseline measure
  • Flow of value improves – change in business outcomes (eg. onboarding time)
  • Visibility improves – the Improvement Model provides tangible evidence of a shift in ability

There’s also a positive ‘ratchet-effect’ on the teams and individuals; as their work becomes easier and more rewarding, they become more engaged in learning, collaborate more effectively, focus more on Continuous Improvement and become a happier, higher-performing team.

Contemporary practices

We help organisations uplift their practices in categories covering quality, flow, feedback and the delivery of value:

  • Project v product-based software development
  • Test Automation
  • DevOps/Continuous Delivery
  • SaaS-style Architectures
  • Infrastructure as Code… & more

Our Improve Practices playbook provides much more detail about individual best practices and sets the scene for understanding your situation.

If you’re interested in measuring your capability gap and starting on a journey to excellence, call us. We’d love to help another New Zealand business get up to speed.

Note: The Improvement Model was created to deliver a capability uplift programme called 'Build for Speed'. It was sponsored by Callaghan Innovation until June 2021. Our Improve Practices Engagement is identical but is no longer sponsored.

Discover more

Our Improve Practices playbook

Our playbooks are freely downloadable – no contact details required.

Our Improve Practices playbook explores how you can uplift software delivery performance and improve your organisation’s ability to maximise the flow of value. Learn more about:

  • The Improvement Model measures
  • A snapshot process for transitioning practices, step-by-step
  • Contemporary practices in software delivery

Niche Services

Technical Due Diligence

Our Technical Due Diligence service provides greater confidence to investors by evaluating the technology of a software product business they're interested in. It's also valuable for those software businesses that want confidence about their technology prior to seeking investment.

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Virtual CTO

Our Virtual Chief Technology Officer (vCTO) service is for smaller, growing software businesses that need experienced technology guidance, but are not ready to hire a full-time CTO. HYPR's tech team provides the expertise to ensure technology strategy and execution supports business objectives. We tailor our vCTO service to your individual needs.


“HYPR has played a pivotal role in helping establish new architectures, managing our AWS environment, data migration, security, onboarding and some integration. They’ve also been critical in developing our DevOps capability. We’ve worked with HYPR’s Reuben Dunn to build our skills. He’s been an incredible leader, very good with technology, but also very engaging and inspiring for the team to work with. We know we’re in safe hands”

Shirley McIntyre





“We reached an impasse and weren’t moving forwards. We just wanted it to be better but we didn’t know what better really looked like. So I needed independent insight to unlock the situation – it came from HYPR. Gillian and Gareth are expert thinkers and I especially like Gillian’s honesty. She’s usually right too. HYPR has a really good understanding of what better looks like”

Paul Littlefair




Livestock Improvement Corporation

We work with...


Fidelity Life


NZ Super Fund



MTF Finance


Our partners


Tasktop is revolutionising Value Stream Management with a platform that helps enterprises ‘see through the black box’ of software delivery, align IT initiatives with business goals and accelerate flow. As trained Tasktop partners, we’re ready to help you see value in a whole new way. is home for some of the world’s most experienced SPCTs (SAFe Programme Trainers) and transformation consultants (including HYPR’s Gillian and Gareth). Our partnership ensures we learn, share, collaborate to ensure delivery of world-class SAFe® education.

Dev Academy

We work with Dev Academy to provide critical capability uplift for developers, helping them expand their technical skills to deliver better software. Dev Academy is where Kiwi ingenuity and values of manaakitanga and aroha collide with innovation, education and technology.